Returns & refunds

You can request a refund or return within 30 days of your order date. Start the request from the My Orders page in your account — or look up your order if you checked out as a guest.

To qualify for a like-new return, parts must be unused and in their original packaging, with any hardware, instructions, and accessories included. Items that have been installed, modified, or used in the field can't be accepted as like-new returns. Returns must be authorized first — please don't ship anything back without an RMA number, because unauthorized returns can't always be matched to your order.

1. Sign in and open the order under My Orders, then choose “Request a refund or return”.
2. Select the items you're sending back and pick a reason.
3. If anything arrived damaged, add photos of the item and the packaging — we cover the replacement or refund when damage happens in transit.
4. You'll receive a return authorization number (RMA) by email, along with any return shipping or restocking charges that apply. Include the RMA number with your shipment so we can match it to your order quickly.

It happens, and we'll take the part back. If the error was on our end — the wrong item shipped or the fitment data let you down — we cover return shipping. If the part simply wasn't what your machine needed, unused, in-original-packaging returns are still accepted within 30 days, with return shipping paid by the sender. To avoid that cost, ask our fitment team before you order, and add your vehicle to your garage so we can check compatibility with you.

Many parts we sell are built for specific vehicle models and model years. Fitment is guaranteed when the part matches a vehicle in our fitment data — if it doesn't fit as listed, we'll exchange it or refund you in full, including return shipping. If you acknowledged a fitment warning at checkout, standard return terms still apply to unused parts in original packaging. Vehicle-specific parts that have been installed or tried on the machine can't be returned as like-new, so please hold off on installation until you're confident in the fit.

Items marked as special order — made to order, built to spec, or drop-shipped on request — are excluded from standard returns unless they arrive damaged or defective. The product page or your quote will clearly note when an item is special order before you buy, so there are no surprises.

Some of the brands we carry apply a supplier restocking fee on opened-box or non-defective returns. If a restocking fee applies to your item, we'll tell you the exact amount in your RMA email before you ship anything back — you're never charged one after the fact. Where Ranch & UTV controls the product, we keep restocking fees at zero; standard unused returns in original packaging typically return to you fee-free.

If an item arrives damaged, we make it right at our cost. Report the damage from My Orders or the contact page with photos of the item and the packaging — for freight deliveries, please also note the damage on the delivery receipt when you sign, and report hidden damage found after delivery within 48 hours. We'll ship a replacement or refund you once the damage is confirmed.

Most products we carry carry a manufacturer's warranty against defects in materials and workmanship. Warranty coverage runs separately from our 30-day return window, so a defect that shows up later is still covered. Send us your order number, a description of the problem, and photos if you have them through the contact page, and we'll work with the manufacturer on your behalf to get the part repaired or replaced.

A shipment refused without a reported damage or error comes back to us as a return: the original shipping charge is non-refundable, and return freight and any applicable restocking fee may be deducted from your refund. If a delivery arrives damaged, it's faster and easier to accept it, note the damage on the delivery receipt, and contact us — see Shipping for freight inspection and carrier claims.

Large items such as roofs, windshields, sprayers, and implements need special handling. Contact us before starting a return on an oversized or freight item so we can arrange pickup and quote any return freight cost.

Once your return arrives and passes inspection, we issue your refund to the original payment method — typically within 10 business days of the return reaching our warehouse. Depending on your bank or card issuer, it can take a few additional days for the credit to appear on your statement. You'll get an email confirmation at every step of the process, from RMA to refund.

Questions about a return in progress? Send us a message through the contact page with your order or RMA number and our team will pick it up.